Vulnerable Customer Policy

We want everyone who uses our website to be treated fairly. Some people may be in vulnerable circumstances - for example, due to health, a difficult life event, financial pressure, or low confidence dealing with financial matters. This policy explains how we support them.

Our commitment

• We communicate clearly and avoid pressure or jargon.
• We give you time to make decisions and never rush you.
• We are happy to adjust how we communicate to suit your needs.
• We make clear that you are always free to take no further action.

Telling us about your needs

If you would like us to make an adjustment, or you feel you need extra support, please let us know by emailing contact@thinkingmega.com. We will treat anything you share sensitively and in line with our Privacy Policy.

Further support

Free, independent guidance on money matters is available from organisations such as MoneyHelper and Citizens Advice. If you are struggling, these services can help at no cost.